Course Information
Following is an outline of the three units contained in the Certificate in Case Management course:
Case Work
Counsellors are often required to deliver specialised client services based on individual case assessment and intervention. In this unit, students learn about:
• The phases of the counselling process (assessment, intervention and termination)
• Crisis intervention
• Client's ethical rights
• Counsellor's ethical and legal responsibilities
• Transition processes
• Day to day management in the case work role
• Review and evaluation of case work and programs, and
• AApplication of the various therapeutic approaches to the counselling process.
Case Management
This unit provides students with information on all aspects of case management and encourages consideration of 'best practice'. The unit covers:
• Roles of the case manager
• Process of case management
• Conducting case management meetings
• Working with other professionals
• Organisational contexts
• The client's ethical rights
• The counsellor's ethical and legal responsibilities, and
• Applicable documentation.
Working with Difference
The knowledge base of this unit increases the counsellor's insight and sensitivity to the special needs of clients and whose gender, culture, ethnicity, subculture, sexuality and ability is to be recognised in the interaction. Students learn about:
• Issues of difference
• Social themes on difference
• Support for difference, and
• Documentation, storage and retrieval of specialist services.
I would like to explain the journey of my studies with the College from the first unit I started I was unsure of my ability in completing the 22 Units of my Diploma. As I was at the time 55 years old and had only completed courses that were no longer than 6 to 8 weeks long, one night a week for about 2 hours.
Do not give up, you can make it. It is my objective to encourage those who are currently studying with the College to continue ambitiously with confidence.
For many years I have worked in various administration jobs, I had not undertaken any formal study since leaving school and I had a strong desire to work in the Human Services Area.